Below is the recommended sizing for the Velduro Phantom Frame. Here you should measure your height with your shoes off.

Please Note: Many bike brands' size guides overlap slightly. This is because small adjustments like seat position can accommodate riders who fall between sizes. When you're in this overlap zone, the choice comes down to preference: a larger size for a more stretched-out ride, or a smaller size for a more compact feel.

At MTB Monster, we help customers on a daily basis choose the right size bike for their needs. We consider your measurements, riding style, and past bikes to help recommend the best size. If you're in doubt at all or want to just confirm your thoughts please contact us and we would be glad to help.

In the box, you'll find your owner's manuals with your Pre-Delivery Inspection Checklist, signed off by our Cytec qualified mechanic. This details all the checks that have been completed along with an 'Important Information' sheet explaining the advised pre-ride checks to be carried out to ensure the bike is safe to ride and that it will perform at its best. We advise keeping this document safe in case it is required in the future.

We also include a bike battery charger with a UK specific plug for the Velduro Phantom Frame, the relevant allen keys to assemble your bike (normally 2), brake separators to keep your brakes apart whilst the wheel is out of the bike along with any manufacturers manuals, and any extras the brand has included. Some manuals are now only accessible online and paper copies are not included, if you require any assistance accessing manuals for your new purchase please get in touch.

It is worth being aware that bikes are rarely supplied with pedals included. This information will be detailed in the specification of the model you choose. If your bike is not supplied with pedals and you don't currently have any suitable ones, we have a great range on offer here

Any promotional freebies such as an MTB Monster mudguard will also be included in your box.

If you feel you are missing any parts of your kit please contact us within 24 hours of delivery so that we can help.

Absolutely! All ebike systems are designed from the ground up to live in the harshest conditions of cycling. You don't need to be concerned about riding the bike through a British summer, or in fact a British winter. The system utilises automotive grade, waterproof electric ports and specifically designed covers to protect the system while providing the best weather protection so that you don't need to worry about riding through puddles, fords and streams.

While the Velduro Phantom Frame is designed with waterproof weather protection at the forefront, we would advise to avoid situations which would submerge the bike for any duration of time and also against pressure washing the bike.

Cleaning an ebike is no different to cleaning a regular bike, a brush and hose pressure method is the best way. We advise against using a pressure washer as this often drives water behind seals, washing grease from bearings and also forcing water into electrical components. It's also best to avoid any harsh chemicals or abrasive cleaners as these can damage the finish of the frame and components. MTB Monster offer a range of recommended cleaning products that are designed for ebikes and non-ebikes.

Velduro is a New Zealand-based e-bike brand founded in 2024 by a small,, rider-driven team aiming to disrupt the premium e-bike market. The company was created to challenge the status quo, offering high-performance, gravel, and enduro electric bikes that combine New Zealand design with advanced technology.

Getting started can seem daunting but there's only a couple of kit items that are essential for a safe and self-sufficient bike ride.

Above all else, a helmet is the most essential piece of kit. It dramatically increases safety when you're out riding. Rider protection wise, this can be extended to gloves, knee pads and elbow pads depending on type the terrain that you are looking to tackle.

We would always recommend riding with a spare inner tube, tyre levers and pump. Most riders have a story about the time they got caught out with a puncture, usually in horrible weather and miles from the endpoint of the ride, learn from our mistakes :) Additionally, a number of mechanicals can be resolved on the trail with a handy multi-tool, these usually contain a range of hex keys, torx keys and occasionally a chain breaker to help you get to the end of the ride and into a fully equipped workshop.

For any additional advice, feel free to contact us and we'll be more than happy to help.

In the UK, you can ride an ebike anywhere that you would ride a normal pedal bike.

Throughout the wider UK, there are over 20,000 miles of bridleway and over 16,000 miles of national cycle network. Additionally, canal paths, forest roads and cycle lanes all offer a great network to connect your ride and minimise the amount of time that you need to ride on busy roads.

If you scroll up the page to just below the image, you will see a green tab labeled 'technical' containing the specification of the bike with all of the componentry details on the Velduro Phantom Frame.

Alternatively, click here to go directly to this tab.

Yes, a water bottle can be mounted to the downtube.

Frame:

Velduro Bikes offers a 5-year warranty on their carbon fiber frames (for the original owner) and a 2-year warranty on the DJI Avinox motor system, battery, display, and components. The warranty covers manufacturing and material defects, including racing, but does not cover wear-and-tear items.

Components fitted the bike

All components fitted to the bike are covered under warranty by the respective manufacturer which is typically two years however in some cases, this can vary and items such as suspension are subject to servicing being carried out.

Electrics

Avinox offers a 2 year warranty on the motor, battery and the ancillary parts required for the system to operate such as the display, speed sensor and wiring.

Whether or not a bike is supplied with pedals is at the discretion of the manufacturer. If you select the technical tab on any product page you will see 'pedals' as a one of the items and here it will tell you if they come as standard from the manufacturer. By reducing the number of components included with a new bike, manufacturers can minimise waste and packaging. With so many different types of pedal available it's unlikely that anything manufacturers include will suit everyone. If you require pedals and they are not listed as included in the specification of your chosen bike you can find the range that we offer here and of course if you are unsure please get in touch for some friendly advice.

Yes, all of the brands we deal with carry a large number of spare parts to support their customers. If you have purchased a bike from MTB Monster, our rider support team will work with you and the team at Velduro to get you the parts you need as soon as possible.

The electric bikes that we sell at MTB Monster are completely legal to ride in the UK, both on-road and off-road. The maximum speed that an ebike can be assisted to in the UK is 15.5mph (25kph). It is easily possible to ride an ebike faster than 15.5mph but the motor will not offer any assistance beyond this point. The Velduro Phantom Frame is set at the maximum level of assistance permitted in the UK.

Pedal bikes with electric support up to 15.5mph (25 km/h) are regarded as equivalent to bicycles by law and therefore, do not require vehicle insurance, a registration plate or a driving license

Yes most upgrades on the Velduro Phantom Frame are fine, if you want to add mudguards, pannier racks or lights, you're welcome to make these changes. However, just make sure they are both suitable & compatible with the bike.

Please note with E-bikes:

Changes in gearing or wheel size will need to be reflected in the motor programming as this can affect speed ratings, and this is where it starts to get tricky as it will require the brand's authorisation. Typically changing anything to do with the motor system of an electric bike is not recommended unless advised otherwise by the bike/motor manufacturer.

How you store the Velduro Phantom Frame is pivotal for maintaining its condition and ensuring the e-bike is ready to go when you are. Ebike's should be stored clean and dry in a cool environment between 10 to 20°C, with the battery level between 30-60%.

If a battery is ever stored separate to your bike, again make sure it's stored in an area without significant temperature fluctuations. Somewhere that endures extreme temperature changes – such as an outdoor shed for example.

Batteries are highly complex components and are designed to offer a long service life. The service life of the battery is influenced by several factors such as the amount of charge cycles, intensity of usage, charging practice and storage temperatures. That being said, under typical use of going out riding a few times a week, you should expect to get a couple of years of riding without any problems, as that has been our experience for 99% of the ebikes we have sold to date.

Also it's worth bearing in mind, we still have plenty of customers riding bikes purchased over 5 years ago with the original battery, and very rarely do we have customers complain about battery issues. And for peace of mind, if anything was to happen, the batteries themselves are covered by warranty for the first 2 years of use.

Lithium-Ion batteries are, provided certain precautions are met, are safe.

The high-quality lithium-ion batteries fitted to our range of e-bikes are equipped with a Battery Management System (BMS) which is continuously acting to detect potential sources of error and protects the cells from overload, undervoltage, overheating and short-circuiting.

According to the Bicycle Association there is a very low risk from un-modified legal Electric Assist Pedal Cycles (EAPCs – street-legal eBikes) if bought complete with their approved batteries and chargers, from reputable brands, sold by reputable retailers, and handled according to the manufacturer's' instructions.

All of our bike brands we sell, and the electrical componentry they use on their e-bikes, are fully regulated and adhere to the highest standards. It's also worth noting, that they are simply worlds apart in terms of safety, when compared to cheap unregulated imported e-bikes that you would find on any online auction sites.

It's recommended that only a qualified mechanic removes the battery from this bike, as the motor needs to be dropped out in order to access and remove the battery (via specialists tools). Often EMTB designers prefer this over a easily removable battery as it allows them to both reduce weight and improve the performance of the bike.

The Velduro Phantom, powered by the DJI Avinox drive system and an 800Wh battery, is designed for high-performance enduro riding, which prioritizes power over maximum range.

If we have the range extender in stock, we will add a purchase link on the technical tab of the product page (next to range extender) to add to your shopping cart if required.

If we have the range extender in stock, we will add a purchase link on the technical tab of the product page (next to range extender) to add to your shopping cart if required.

For fire safety, couriers have restrictions that prevent the shipping of electric bikes with more than 30% charge. This will be more than enough to take your new bike for a quick spin but the bike will require a full charge prior to your first proper ride

The battery is integrated in the downtube and is charged through the port on the frame.

The best practice is to firstly connect the charger to the charger port then plug into the wall socket. This way the charger will automatically switch on and start charging your battery when connected to the wall socket and switch off supply once the bike is fully charged therefore preventing overcharging the battery. As the battery is charged the display (if fitted) will also be charged up at the same time.

For a full 0–100% charge, the system typically requires a few additional hours, usually taking around 3.5 to 4 hours total depending on the charger used.

The motor on the Velduro Phantom Frame is protected which will shield the motor from the worst of the trail conditions and will act as a sacrificial part to protect the motor from impact should you require it.

★  4.9 / 5 Google Reviews

★  Free front mudguard with every bike

★  We accept most Cycle To Work schemes

★  All bikes built by Cytech qualified mechanics

★  0% APR finance available (subject to status)

Yes you can spread the cost of your new Velduro Phantom Frame, with 0% APR financing, we offer this on all our bikes, making monthly payments more manageable.* For many of our higher-priced products, the option of 0% APR financing for up to 48 months is also available*.

MTB Monster offers financing options through a number of various providers to help you spread out the cost of your new e-bike. Here's how to find the details:

- Locate the boxed area titled "Finance Options" situated below the "Add to Cart" button on the product page.
- This section will list the different financing providers MTB Monster partners with.
- Click the "Learn More" button next to each option to explore the specific terms, including interest rates and monthly repayment terms offered by the provider*.
- With multiple finance options to choose from, we suggest opening all of the “Learn More” links to discover the ideal plan for your needs.

By following these steps, you'll gain all the necessary information to determine if financing your Velduro Phantom Frame purchase is the right choice for you.

* Remember, terms and conditions apply, and approval is subject to your status

Yes, we accept Cycle to Work vouchers for the Velduro Phantom Frame from all the major providers.

Cycle To Work is a government initiative which offers the most cost-effective way to purchase a new bike. It's fundamentally a salary sacrifice scheme meaning that the repayments for the bike are deducted out of your wage before tax and national insurance saving you between 33% and 43%!

The first step is to contact your HR department or your accountant to check that you are eligible to access a voucher and discuss any questions that you might have about how the scheme is run at your workplace.

Once you have confirmed that you are eligible for a voucher, it's best to place a £200 deposit here to reserve the bike of your choice to prevent stock from selling out while your voucher is being arranged.

You are more than welcome to place a £200 deposit to reserve the bike while you are finalizing your payment method to prevent the bike from selling out in the meantime.

We are more than happy to reserve a bike for up to 3 weeks but please let us know if you need us to reserve the bike for longer so that we can best know your situation and accommodate this.

If you want to place a £200 deposit, please fill out the options on the product page to reveal a pre-order button (see image below).

Absolutely, the best way to reserve a new model is to place a £200 pre-order which will reserve an allocation to receive one of the first bikes. Without a deposit in place, there is a good chance that the bike may sell out before it comes into stock.

If you want to place a £200 deposit, please fill out the options on the product page to reveal a pre-order button (see image below).

The following 2 links demonstrate in detail the answers to this question:

How your bike is packaged

How to build your new bike

If you scroll up the page to just below the image, you will see a green tab labeled 'Collection & Delivery' containing all of the information required for collection & delivery.

Alternatively, the information is also availble on our 'Collection & Delivery' page.

You are more than welcome to collect the bike in store. This is a great option if you are unfamiliar with some of the technology on the bike. We can run through a full handover and you can pick our brains to answer any questions that you might have about some of the systems or technology on the bike, the best accessories for the bike and also all the best local riding spots.

Yes of course, we'd be happy to help, either call us or contact us