Well, where to start. MTB Monster is a mountain bike specific shop run by a team of true mountain bike enthusiasts. Luckily for us we are perfectly located so that even our mid week rides find us on some amazing trails including Rivington (Lancashire), Darwen Tower (Lancashire), Longridge fell (Forest of Bowland), Hebden Bridge (Yorkshire), Gisburn Forest (Forest of Bowland) and Newby Bridge (South Lake District) to name a few.
Based on the A59 between Preston and Blackburn (3 miles off Junction 31 of the M6) our Ribble Valley showroom has dedicated customer parking, fresh local coffee and is not in a town centre. With around 100 bikes on display, many more in stock and a dedicated demo fleet available, our range of mountain bikes and electric mountain bikes is well worth a visit. You can pop in unannounced or call ahead to arrange an appointment, we are open 6 days a week, (08:30-17:00 Monday - Saturday)
As a small team of 18 we all really enjoy working and riding together. Everyone takes genuine pleasure in giving a great customer experience and we feel this is reflected in our countless 5* reviews. Here is what you can expect when shopping with us:
Unparalleled Product Advice
Probably one of the best parts of the job for everyone here is skills development. This industry moves fast and so do we. All of our mechanics become Cytech qualified and we invest heavily in the continuous training and development of our team enabling them to attend a variety of courses each year. In the past 12 months alone our technical team have furthered their knowledge with Bosch, Shimano, Fazua and TQ electric mountain bike courses. We have met with Trek, Mondraker, Cube, Santa Cruz and Whyte to test out new products and are heading down to Fox headquarters for in depth suspension training. We meet regularly with our brands to ensure we keep up to date and are always on the lookout for new and innovative products.
Mountain biking is broad and includes everything from light off road trails all the way through to steep downhill tracks. Within our team you will be sure to find someone great to talk to and who rides the terrain you do. Tom and Dom are our more extreme riders you will find them at Farmer Johns, Dyvi Bike Park, Bike Park Wales, Greno Woods and a recent favorite Morsein. The rest of our team mainly enjoy trail / enduro tracks with Lee loving a fast pace XC ride whenever he can. Paul spends most of his time riding super light e-mtbs in Wales and the lake District and takes every possible opportunity to try out a new bike!
The brands that we represent are thoughtfully chosen and whilst they may present a much broader product range we select only the models we believe are right for our customers. Bikers always need riding kit and equipment, the world of mountain bike accessories is huge and daunting. Thankfully we have spent the last 10 years testing products and as a result our showroom carries key lines from Endura, Maxxis, Hope, Burgtec, SRAM, Shimano, RRP, CushCore, Park Tool, Peatys, Traxx, Fox and Kids Ride Shotgun. Everything we sell we use and we know it's a great product.
(Elizabeth Hayden)
'Brilliant experience from MTB monster. The sales man was very well informed and able to answer a multitude of questions that I had. I haven't ridden for a number of years and decided to buy a cube E-bike, after our chat I was more than happy to take the plunge and buy the Cube - Stereo Hybrid: 160 HPC 750 (Actionteam). Great price and no pressure sales, just information! Next step is for me to set off and get to Darwen Tower so to get my confidence back and start the learning process! Thanks guys!'
Review 2
Efficient Order Processing
Our super friendly and efficient admin team works directly from our showroom and processes all our orders with care and attention. A bike is not a small or inexpensive item and we understand how exciting it is when you have a new one on order. Our team keeps you informed all the way and if you need any support with Cycle to Work vouchers, finance applications or indeed anything order related they are on hand in store, on the phone, via email or live chat to help.
(John Irvine)
'I recently purchased an e-bike a Whyte E-160 RSX from MTB Monster online, and I couldn’t be more pleased with the experience. From start to finish, the service was outstanding.
What truly stood out was the excellent communication throughout the process. The MTB Monster team was responsive, knowledgeable, and incredibly helpful, answering all my questions promptly and thoroughly.
Overall, my experience with MTB Monster was exceptional. Their dedication to customer satisfaction is evident, and I highly recommend them to anyone in the market for a new bike. I’ll definitely be a returning customer!'
(John Goodall)
'I decided to get an E-bike through the cycle to work scheme, I found MTB Monster to be very competitive in price and decided to go with them. I got in touch and they guided me through the process. Nice bunch that lot! Fantastic service and quick delivery once all the paperwork had gone through. Got my bike and couldn’t be happier!'
Meticulous Bike Setup
Our mechanics all love to ride mountain bikes so when it comes to bike setup they know exactly what to do. Every bike that leaves us is taken through a 36 point pre delivery inspection checklist (E-bike) to ensure it is ready to ride. Beyond this the small details are so important to us, a neat cockpit, matching tyre locations, exact leaver positions are all considered so that your bike arrives with you just how we would want our bike to arrive with us.
If you choose to add extras such as invisiframe our team of fitters are seasoned pros when it comes to fitting and it is all carried out in a dust free studio to ensure you get a great finish.
(Gareth Thomas)
'MTB Monster truly exceeded my expectations with an exceptional experience. From their unwavering dedication to ensuring a seamless delivery and precise bike setup, every step was handled with impressive attention to detail. The team went above and beyond, offering valuable advice that significantly enriched the entire purchase process. The journey from selection to delivery was not only
smooth but also enjoyable, thanks to their expertise. Without hesitation, I wholeheartedly recommend MTB Monster for their consistently top-notch service. They have truly set a benchmark in customer satisfaction. Well done!'
FREE Handover or Delivery Service*
Handover day is a great day and is different for everyone. If you are new to the sport our mechanics will walk you through every aspect of the bike, make sure you have a comfortable riding position, suspension is set and explain the different functions on your chosen model. They can also advise on maintenance, give you a ‘New Bike Day Discount’ on all your accessories and point you in the direction of some great riding.
If this is not your first rodeo and you just want to collect and go this is no worries either. We will help you into your vehicle and provide any extra packaging you might need to keep your new ride safe on the trip home. People travel from all over the UK to collect from our store and often choose to go straight for a ride. If this is your plan just let us know and we will have your bike charged and ready to go.
(David Mouse)
'Ordered my first emtb after visiting the shop, just looking the staff were very helpful, coffee was good, communication while waiting for delivery and build was spot on I couldn’t have asked for more. Collection day came and the great service was just as good with a thorough explanation on everything that had been done, 100% is my new go to shop for mtb.'
Can’t make it to our store, no problem, we have been selling bikes by mail order for over a decade now. Our chosen delivery partners offer a 2 man dedicated delivery service. The delivery schedule is shared with you in advance and can be amended to suit your needs. A 2 hour time slot is provided and the driver will call 30 minutes before arrival. Preparing your bike for delivery is always done with the utmost care and consideration. Here is what our customers say about our bike preparation and delivery delivery service
(Andrew Tweddle)
'Incredible service, fast responses and the bike came perfectly protected and setup in the box. I would highly recommend MTB Monster!'
(Cameron Dearden)
'Purchased my first E MTB from MTB Monster and it was a great experience. Brilliant communication throughout the process of my bike being ordered, built and dispatched. Bike came packaged perfectly. The bike itself is mental and has taken my riding to a new level. Would not hesitate to use MTB Monster again!'
Ongoing Rider Support
Bikes, like cars, need servicing and maintenance to ensure the best possible performance. They are also covered by manufacturer's warranty and as your chosen retailer we are here to support you in all of these areas. Our customers are our number 1 priority and we always ensure that our workshop can accommodate any MTB Monster warranty work without delay. We keep spares of the most commonly required parts and have strong relationships with our brands so if you have any warranty needs or you require a service you can count on us.
Top Quality Demo Fleet
We have recently invested in a full demo fleet of electric mountain bikes. With so many options, lightweight electric, full powered electric, hardtail, full suspension or gravel it is sometimes hard to choose. You can now try before you buy. We offer full day, weekend demo hire or if you want to come to the store, you can test, on ourin our carpark, back to back the range of motors we offer.
All in all you being happy with our service means the world to us, mountain biking is a pleasure like no other, and the benefits of spending time outside biking are massive. We have met so many fantastic people who find excitement and enjoyment on a bike and we believe the more people who can experience this the better. So thankyou for taking the time to get to know a little more about us, we really look forward to getting to know you.
From everyone at
Team Monster
