Customer Service

Contact our friendly experts: Reach us by phone, email, or live chat - we're here to assist you!

Opening times: Monday - Saturday 09.00 - 17.00

To get in touch either drop us a line on 01254 814238 or alternatively fill out the form below

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"I purchased my first EMTB from MTB Monster in December, having taken advice from people I found the Cube bike I was looking for in their store. From the first phone call through to collection the staff who ever answered the phone were polite, professional, knowledgeable…."NigelJanuary 2024 (Google Review)
"Bought my new Trek from MTB Monster online. Went into the showroom previous to this and the staff were friendly and helpful. Real good quality service from point of order to picking my bike up… On collection the bike was ready and looking good and the guy ran me through all I needed to know and answered my questions."DanielMay 2023 (Google Review)
"Ordered a Cube reaction electric mountain bike from MTB Monster, Excellent service from them. Great price for the bike, communication was brilliant and it came quickly and very well packaged. Would recommend to anyone. Thanks."ArtyOctober 2023 (Trust Pilot)
"Couldn't be happier with the sales service from MTB Monster when buying a new bike online recently. They were quick and helpful to in answering questions about the bike, and the sales, comms and shipping process were super smooth and reassuring. Would definitely buy again and recommend to others."RussJanuary 2024 (Google Review)

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