At MTB Monster we understand just how exciting getting a new bike is. We want to make sure everything is perfect for you on the day which is why we take so much care when assembling each order.

Please see the outline below of our processes, should you have any questions or need anything extra please get in touch and we will be happy to assist you.


Your new bike is prepared by our team of qualified mechanics to the highest
standard to ensure that it arrives with you safe and ready to ride. 
Before any bike leaves our store, our mechanics complete a rigorous 26-point Pre
Delivery Inspection Check (PDI) with all electric bikes also passing through an
additional 9 ebike specific checks including diagnostics check and software update.



Bikes are carefully protected for transit with a mix of both bubble wrap and recycled
packaging which is held in place using masking tape. This means there is no need to
use a sharp implement and risk damaging your bike when unpackaging.


Packaged alongside your bike, you will find the parts box. In here is the PDI checklist
which shows all the checks that the mechanics have completed along with a sheet
entitled ‘Important Information’. This details necessary ongoing checks that should
be carried out to ensure your bike is safe and performs in the best possible way
when ridden.
We also include the allen keys required to refit your bikes handlebar along with any
manufacturer manuals, reflectors and a bell.
Electric bikes are always delivered with a charger, UK plug and any relevant
manufacturer manuals.


To package your bike safely, we remove the handlebars, front wheel and then wrap
the bike in a generous layer of both bubble wrap and recycled packaging to offer the
best protection possible during transit. The handlebars, front wheel can be quickly
refitted on arrival. We estimate that it will take around 5-10 minutes once you have
unpackaged your bike to have it ready to ride. For further details on how to assemble
your bike please click here.

We are committed to lowering our impact on the environment and to help with this our workshop often reuses sturdy boxes that are in good condition.



Please Note – Not all bikes are supplied with pedals, please see the specification of your chosen model for the details. Should you require pedals, we have a full range of options to choose from here.