Delivery & Collection
Free UK Shipping above £65 (Please note; excludes certain postcodes, any additional surcharge will be calculated at the checkout prior to payment). Please click HERE for excluded postcodes.
Standard Delivery:
Many of our stock bikes are available for same day collection in store or dispatch within 48 hours of payment. If a bike is in stock with a supplier as opposed to in our store this timescale is adjusted as shown on the product page. We will always keep you updated regarding timescales via email and liaise closely with you until dispatch of your new bike. Once dispatched the courier will contact you directly with delivery information and we are on hand should you need any assistance.
Express Delivery:
If you have bought an in stock bike and you are desperate for delivery asap there are other options. We can arrange a same day courier (Monday – Saturday) to collect the bike from our store and drive directly to your delivery address. This service is chargeable, and rates vary depending on how far you are from our store by road. In order to arrange this, we require delivery payment and at least 36 hours’ notice to inform the couriers of the collection. for further information on this service please email mtbmonster.ateam@gmail.com
Restricted Postcode Areas:
Deliveries are usually completed in 3-5 days from dispatch, using a 2 person dedicated delivery courier. If you live in a 'Restricted Postcode Area' this means that your delivery will take longer to complete. The reason for this is either that the courier does not deliver in your area as regularly as other areas or that your location is off the delivery route. If this is the case your parcel will be transferred to a third party courier to complete the final part of its journey. Please click HERE to view restricted postcodes.
We understand that you may want to look into other courier options to reduce the timescales. If this is the case please contact us via email once your order is in place and we will explore the options available to you and do our very best to meet your requirements.
International Orders:
Unpredictable shipping costs mean we do not currently ship outside the UK as often as we once did. Please fill out our online form if you are looking to purchase from overseas and we will contact you with costs involved.
Collections:
We encourage our customers to come and collect their new bike from store. This way the bike is available sooner as it does not spend any time in a courier network. It also means that you will be given a detailed handover by one of our mechanics and you can roll the bike out of the shop ready to ride. Our showroom is located at BB27HQ just a 5 minute drive off junction 31 of the M6. We have onsite parking and are located out of town with some great pubs for lunch just around the corner if you want to make a day of it.
Please use the following links below to see how your bike will arrive and the small steps you take to get the bike ready to ride.
