Yes.. if you are concerned about any abnormalities out on your e-MTB, such as error codes or loss of power, our team possess the relevant software for the brands below to plug in and diagnose any issues regarding your emtb.

Bosch, Shimano, TQ, Fazua, DJI Avinox and Mahle.

If your emtb requires a firmware update, our team is also fully trained and posses the relevant software to update your EMTB firmware for the below brands.

Bosch, Shimano, TQ, Fazua, DJI Avinox and Mahle.

If you find your Bosch EMTB's capacity is not what it once was, often finding your rides cut short? Our Bosch battery capacity test unit accurately measures your e-MTB battery's current full capacity, to diagnose if your battery is experiencing significant losses in battery life, above what is normally expected within its life cycle.

Error codes can vary in severity if your e-bike is displaying any codes at all, its always best get your eMTB booked in and plugged into diagnostics so our mechanics can investigate the issue.

Speed sensor readings can be affected by prolonged riding or lack of cleaning. Mud and debris buildup on the sensor can interfere with its ability to register speed.

Troubleshooting: Thoroughly clean the speed sensor and the area around it (often located near the rear wheel/chainstay). Ensure the speed sensor magnet is correctly positioned. If the speed sensor still has issues after cleaning, it's best to book a workshop appointment for further inspection.

We specialise in servicing e-bikes equipped with the following systems: Bosch Shimano, TQ, Fazua, DJI Avinox and Mahle.

We have established relationships with these brands, allowing us direct access to their parts, labor, and expertise. This ensures we provide the highest quality service for these e-bike systems. Unfortunately, we cannot service e-bike systems outside of these brands due to limitations in accessing parts and expertise. This is in the best interest of our customers, ensuring we can provide reliable and effective repairs. Please note that we can still service general mechanical issues on e-bikes with other systems, provided the problem is not related to the electrical components.

We can fit and wire various components to your E-Bike - depending on the component and the components compatibility... the most commom are displays and lights. Displays are typically only compatible with systems within their own ecosystem, such as the 'Bosch Smart System' or 'Shimano Steps'. This display guide chart compares all of the various displays from the brands we retail to show the compatibility for each.

Lights can either work with a external battery or wire straight into your e-bikes motor. Many ebike systems feature toggles and switches to engage the lights wired into the motor. Again this depends on the system and light so its best to contact us and speak to a mechanic to determine wether your electric bike is compatible with the light you desire to fit.

Sram AXS - these wireless drivetrains (provided they dont have an external battery pack) are typically compatible with; Bosch, TQ, Fazua and AmFlow motors. Please let our mechanics know which model of Sram AXS and electric bike you have before booking in for fitment.

Shimano Di2 drivetrains are only compatible with Shimano motors, and again please inform our mechanics before booking in for a fitment, of both the model of e-bike and drivetrain which requires fitting

Unusual noises are a common occurrence in mountain biking, often caused by worn or loose components. If you contact one of our mechanics, we would be pleased to discuss the best approach for diagnosing and resolving the issue.

Yes just let us know the make and model of your bike and we should be able source the correct bearings from the supplier (provided its a bike we retail).

We offer mountain bike and EMTB wheel tuning, including truing and spoke tensioning (for optimal load distribution). . In situations involving crash damage or significant impacts, the wheel's condition may preclude repair. We will conduct a thorough assessment to determine the extent of the damage and advise on the available options.

Yes absolutely, however before booking in please ensure both your rims and tyres are tubeless compatible/ready.

Yes, our workshop offers a comprehensive hub service, including cleaning hub internals and changing bearings. This service is designed to restore your hubs to optimal performance, ensuring smooth rolling and efficient power transfer.

Our mechanincs are proficient in setting up and diagnosing tubeless issues, and can assist you in solving it. Tubeless tyre issues concerning leaking air are typically caused by compromised rim tape, faulty valves, stale fluid, tyre issues or damaged rims.

At MTB Monster we offer both in house suspension servicing and the services offered through the official UK distributors. The brands we service are - RockShox, Fox, Marzocchi, Ohlins, X-Fusion and SR Suntour.

Yes, our workshop can service the lower part of the fork in house, including oil seals. However for a full fork service, the forks will be sent off to the relevant UK authorised service centre.

To determine if your forks need attention heres a few things to look out for: Leaking Oil: Seeing oil dripping from your fork legs? That's a sign the seals are worn and need replacing to keep your suspension working smoothly. Reduced Suspension Travel: If you're finding it hard to use all of your fork's travel, it means something's likely binding or there's contamination inside. A service will get it working properly again. Strange noises, like squelching or gurgling, coming from your fork are a sign that it needs immediate attention. These noises mean that air and oil have mixed inside the fork. They suggest internal problems that need addressing to ensure your fork performs correctly.

Yes, we can change your fork travel depending on whether your fork is compatible with the desire for setup. And additionally the changes do not move outside the parameters of the brands recommended limits.

Yes, our mechanics can add or remove volume spacers to suit your desired setup.

Yes, our workshop regularly performs shock air can services. A seal replacement is also a standard part of this service.

While not exaustive - a few common shock issues to look out for; No damping, If your bike feels excessively springy, or you're experiencing harsh impacts, it's likely your shock's damping isn't functioning correctly. This can significantly affect your ride's comfort and control. Leaking Oil, if you see oil residue on your shock, it's crucial to have it inspected. Adjusters not moving properly. Leaking air, A shock that's losing air pressure means the internal seals are compromised. Strange noises, like squelching or gurgling, coming from your shock are a sign that it needs immediate attention. These noises mean that air and oil have mixed inside the shock.

If your brake lever feels soft, mushy, or travels further than usual before engaging, it's a strong indicator that air has entered the hydraulic system, necessitating a bleed. Reduced Braking Power: If you notice a significant decrease in braking performance, even with full lever engagement, air in the system could be the culprit. Lever Pulls to the Bar: If your brake lever pulls all the way to the handlebar without providing adequate stopping power, a bleed is likely required. Our workshop can bleed front or rear brakes or both should your bike require a brake bleed.

We offer comprehensive puncture repair services and we retail all the neccessary parts the repair both tubed and tubeless tires. Our experienced mechanics will assess the damage and advise you on the necessary repairs and parts. We can then fit the required components to get you back on the trails or road as quickly as possible.

This heavily depends on usage, however for standard usage, a standard service, checking over all the bike is recommended every 3-6 months. And a full strip down (Gold Service) every 6-12 months to ensure all bearings are well greased and the suspension is in good working order. Certain higher end performance suspension can require more attention simply due to the performance parts featured on these components. (Please refer to manufacturers guidelines).

Heres how to determine if your brake pads need replacing: look for pads wearing thin. For hydraulic disc brakes, check the pad thickness. Shimano advises replacing the pads when there is less than 0.9mm of braking material left, whereas SRAM says the pad should measure 2.5mm, including the backing plate. For rim brakes, check the pad thickness and also ensure the pads aren't worn unevenly.