How To Pre Order A Bike With MTB Monster - Cycle To Work
When purchasing using a Cycle To Work voucher it is recommended that you reserve your chosen bike with a £200 deposit and wait for an order confirmation from MTB Monster before requesting your voucher. This way there is no chance of the bike selling out whilst you are in the process of generating a voucher with your employer. The £200 deposit will be refunded to the original payment method once the voucher is submitted. If you already have your voucher and have checked the availability of the bike you want to order please email the voucher in to mtbmonster.ateam@gmail.com and we can process an order for you.
Please be aware that if either a bike is on discounted on our website, or a Commencal product, we are not always able to sell it at this price when ordered in conjunction with a Cycle To Work voucher. This is due to the fact that we are charged by the voucher provider a processing fee for accepting the voucher. This fee can be up to 15% of the value of the voucher depending on the provider (see below). If you are happy to pay the additional fee or purchase the bike at the RRP (whichever is more cost effective for you) then we can still proceed with the sale so, please place your £200 deposit below to reserve the bike and start the process.
Please note that the fee is normally paid separately and not included in the value of the voucher. If you want to include the fee inside your voucher value please state this below on the order form.
What Happens Next?
Once you have completed the below form and paid the deposit our team will be in touch via email, at the latest, by the end of the next working day (but normally within the hour) to confirm your order and guide you through the process. We are happy to hold bikes for up to a month but do ask that you keep in touch with us along the way. Unless otherwise stated in your order confirmation, all £200 deposits are fully refundable should your circumstances change. It is much more difficult to cancel vouchers once they have been redeemed. For this reason we only redeem your voucher once your bike has arrived into stock. We understand that on rare occasions some customers may want their voucher to be redeemed early. This is possible but not a preference as once a voucher is redeemed an order cannot be cancelled.
If you have any questions you are welcome to get in touch either by calling 01254 959345, by completing a Contact Us form or calling in to the showroom.
Cycle Scheme - This provider operates slightly differently to all other providers and it is likely that if you want to purchase a bike from our website that is discounted the price of that bike price will increase by maximum £300 depending on the specific bike you are looking to purchase. This increase in price usually means that you are still accessing a significant discount off the RRP and can also make further savings through the tax incentives of the scheme. Please complete the pre order deposit and we will email you the amount before your order is processed. If you prefer to cancel at this point this is no problem, you will be refunded in full. If you prefer to speak to us in advance of an order please call 01254 959345 and press option 1 during opening hours or complete a Contact Us form and we will assist you.
